FAQ

Frequently Asked Questions

About Products

Q: Are your fragrances 100% original?

A: Yes. All fragrances sold by Eden Essence are sourced from authorized distributors and are 100% authentic. We do not deal in counterfeits or imitations under any circumstance.

Q: Are these inspired fragrances or original branded perfumes?

A: We stock original branded perfumes. Some of our in-house blends are inspired by iconic luxury scents — these are clearly marked and are original formulations, not copies or counterfeits.

Q: How long does the fragrance last?

A: Our Eau de Parfum formulations are typically long-lasting. However, longevity depends on individual skin type, body chemistry, climate, and application method and cannot be guaranteed. We recommend applying to pulse points for best results.

Q: Are your Jewelry 100% Original Gold?

A: All jewelries sold by Eden Essence are sourced from authorized distributors and are 100% authentic.

About Orders & Payments

Q: How do I place an order?

A: Visit edenessenceglobal.com, browse our collection, add items to your cart, and proceed to checkout. We accept Bank transfers, cards, and popular wallets.

Q: Can I modify or cancel my order after placing it?

A: Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters processing and cannot be changed. Please contact us immediately at edenessenceglobal@gmail.com or WhatsApp message at +2348026221833.

Q: Is it safe to pay online on your website?

A: Yes. Our payment gateway uses 256-bit SSL encryption. We never store your payment details on our servers.

About Shipping

Q: How long does delivery take?

A: Standard delivery takes 1–5 business days. Orders are processed within 1–2 business days. Delivery times vary based on destination:

• Within Lagos: 1-2 business days
• Interstate (Nigeria): 2-5 business days
• International: 5-21 business days (via DHL/FedEx).

Q: Do you offer free shipping?

A: Yes. Free standard shipping is available on all orders above N1,000,000.00.

Q: Do you ship internationally?

• A: Yes, we ship International provided international recipients are responsible for customs/import duties or taxes or  any other fee.
• If customs fees are refused and the parcel is returned, return shipping will be deducted from any refund.

About Returns & Refunds

Q: What is your return policy?

A: We accept returns within 5 days of delivery for damaged, defective, or incorrect products. Items must be unused and in original sealed condition. Please email edenessenceglobal@gmail.com to initiate a return.

Q: How long does a refund take?

A: Refunds are processed within 5–7 business days of receiving the returned product.

Q: Can I exchange a fragrance for a different one?

A: No, exchanges are not available for products sold and dispatched already.

About the Store

Q: Do you offer corporate gifting?

A: Yes! We offer customized corporate gifting solutions for events, festivals, and employee gifting programmes. Visit our Corporate page or email us at edenessenceglobal@gmail.com or Call/WhatsApp message on +2348026221833.

Q: How can I Eden Essence Global Ltd?

A: Email: edenessenceglobal@gmail.com | WhatsApp: +2348026221833| Website: edenessenceglobal.com |