Delivery/Shipping Policy

 Processing time

Please allow 24-48 hours for your order to be processed. Processing times are not included in the estimated delivery time at checkout. Certain products could require additional 1-2 business days.

During sales and high-volume periods processing time is 3-4 days.


Estimated delivery

 

Delivery times vary based on destination:

  • Within Lagos: 1-2 business days
  • Interstate (Nigeria): 2-5 business days
  • International: 5-14 business days (via DHL).

 

Note: No deliveries on weekends or public holidays

Delivery costs are set by courier companies, not Eden Essence Global

Note: Actual delivery time may vary due to customs, weather, or carrier delays.

Shipping rates

Calculated at checkout and vary depending on your delivery location. 


Dispatch notification

If you have not received a dispatch/delivery notification within the specified processing time or dispatch date,

please notify us by sending an email to edenessenceglobal@gmail.com including your order number. 

Item not delivered? 

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may have been delayed by selected courier service.

Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.

Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.

Temporary Shipping Suspension
Due to current circumstances, we are temporarily unable to ship orders to Israel, Iran, and Russia. We apologize for any inconvenience this may cause and appreciate your understanding.

 

 

 

Customs and Duties Charges 

Almost all shipments crossing international borders (outside the US) are subject to the assessment of duties and taxes imposed by the importing country's government. 
you.

  • International recipients are responsible for customs/import duties or taxes.
  • If customs fees are refused and the parcel is returned, return shipping will be deducted from any refund.

 

Failed Delivery Attempts

If a delivery attempt fails due to unavailability, incorrect address, or incorrect contact information, a second delivery may be attempted at the discretion of the courier. Additional fees may apply for the second delivery attempt. For further questions, please reach out to our customer support team.

Pickups
Eden Essence Global has retail outlet in Lagos opened 6 days/week

REACH US VIA WHATSAPP

+234 807 334 9692

 

321 ROAD, A CLOSE, FESTAC TOWN

LAGOS

NIGERIA

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MONDAY TO WEDNESDAY 

10 AM - 6 PM

THURSDAY AND FRIDAY 
8 AM - 8 PM

SATURDAY

12 PM - 8 PM

SUNDAY

CLOSED